CHANGE OF MIND WITHIN 7 DAYS OF DELIVERY
As per the Electronic Communications & Transactions Act (ECT Act), a customer may return goods within 7 days of delivery for any reason without penalty; however, the customer will be liable for the costs of returning the goods. This is subject to the following:
- The product is unused, uninstalled, undamaged, and in its original packaging.
- There are no missing accessories, parts, or installation instructions.
- The return is logged via email within 7 days of delivery of the unwanted product.
RETURNS AFTER 7 DAYS (Non-Defective Items / Client Change of Mind)
For credit or refund requests made after 7 days, Lightworld will charge a 10% Inventory Re-entry Fee on unused, never-installed merchandise returned in its original packaging. Any delivery charges incurred by Lightworld on the original order will be deducted from the customer’s return credit. The customer is responsible for shipping the item back to Lightworld (alternatively, Lightworld can arrange collection and deduct the cost from the refund). Lightworld does not accept goods returned after 30 days from purchase.
EXCHANGES (Non-Defective Items)
The customer is responsible for shipping the product back to Lightworld, or Lightworld can collect the goods and charge a courier fee. The customer will also be responsible for the shipping charges of the new exchanged product. Items must be returned within 30 days of delivery.
DAMAGED GOODS
Any product received damaged must be reported within 7 days of receipt. Lightworld will not accept responsibility for any damages not reported within this timeframe. Lightworld will send a replacement fixture at no cost to the customer and retrieve the damaged product at no cost to the customer.
RETURNING DEFECTIVE PRODUCTS (General Warranty)
If, within 6 months of delivery, a customer finds that a product is faulty or not legally or reasonably durable (“defective”), Lightworld will arrange to collect the product for inspection by the Lightworld QA team.
If the product is subsequently found to be defective, the customer is entitled to either:
- (a) A full refund; or
- (b) A product replacement (the decision between a refund or replacement is at Lightworld’s discretion).
If the product is found NOT to be defective and is commercially acceptable, the customer will not be entitled to any repair, replacement, or refund, and will instead be liable for the costs incurred in having the item redelivered.
A product is NOT considered defective, and the customer will not be entitled to a replacement or refund, if:
- (a) The faults or damage are a result of normal wear and tear;
- (b) Damage arose from incorrect usage of the product;
- (c) The item has a reasonable amount of manufacturing or production imperfections that are acceptable in accordance with generally accepted commercial practices;
- (d) The item was incorrectly installed.
PROCESSING OF STORE CREDIT AND REFUNDS
Should a customer be entitled to a refund for any reason, the refund will be processed to the original payment method used for the order. Refunds will take place within 5 business days of the returned item being cleared by the Lightworld quality assurance team.